Driving Service Excellence and Sustainable Growth at phs Besafe

At phs Besafe, delivering reliable, high-quality PPE workwear and laundry services has always been about combining operational excellence with innovation. As Operations Director, Eduarda Savazoni plays a key role in ensuring both remain at the heart of the business as it continues to grow. 

Having spent more than two years as Head of Operations before being promoted to Operations Director, Eduarda now leads a 100-strong operations team across phs Besafe's national warehouse and six laundry sites throughout the UK. Under her leadership, the business has continued to invest in technology, improve efficiencies and strengthen its sustainability credentials, all while maintaining industry-leading service standards. 

Delivering Reliability Customers Can Depend On 

For businesses that rely on specialist PPE workwear, consistency is critical. Workers need access to clean, compliant protective clothing every day, making reliability an essential part of the service phs Besafe provides.  

Today, phs Besafe achieves a 99.7% on-time delivery rate, a performance driven by the expertise and dedication of its operations teams nationwide. 

Eduarda said: 

"When it comes to PPE, reliability isn't optional – workers depend on their protective clothing being clean, safe and available when they need it. Maintaining the high standards our customers expect is something our entire operations team is committed to every day."

To support this commitment, phs Besafe has invested in new washers and dryers across its laundry network, helping to improve efficiency, consistency and service resilience. The upgraded equipment enables the business to process garments more effectively while continuing to deliver the exceptional service levels customers rely on. 

Putting Sustainability Into Practice 

Sustainability is a key focus across the business, and for Eduarda, environmental responsibility and operational performance go hand in hand. 

phs Besafe is a recognised leader in low-temperature washing, using advanced, environmentally friendly cleaning products that effectively clean PPE garments while reducing energy consumption. The company's award-winning DrySafe drying process uses infrared sensor technology to halve traditional drying times, helping to save energy while protecting garments and extending their lifespan. 

Eduarda explained: 

"We believe sustainability should deliver real benefits for our customers as well as the environment. Our low-energy wash processes and eco-friendly products help PPE last longer and maintain its protective qualities, reducing replacement costs while supporting sustainability goals."

The business also maximises water efficiency through water recovery systems that reuse the final rinse water from each cycle in the prewash stage of the next, delivering significant water savings across its laundry sites. 

Investing in Continuous Improvement 

Alongside investments in laundry technology, phs Besafe uses intelligent management systems that provide real-time visibility of machine performance, operator productivity and production output.  

This data-driven approach allows teams to identify opportunities for improvement, resolve issues quickly and maintain operational efficiency across the network. 

As the business continues to evolve, Eduarda remains focused on driving innovation, improving service delivery and supporting customers through reliable, sustainable PPE workwear solutions.  

Mark Stone, Managing Director of phs Besafe, said: 

"Eduarda has been instrumental in strengthening our operations and embedding sustainability into everything we do. Her leadership, technical expertise and commitment to continuous improvement continue to play a vital role in our success as we invest in greener technologies and deliver even greater value for our customers." 

With continued investment in people, technology and sustainable processes, phs Besafe is well positioned to support customers with dependable PPE and workwear services for years to come.